Category "Hospitality & Travel"

  • Managing Quality Service in Hospitality

    Despite its importance, top notch customer service is still the exception rather than the norm. Our Managing Quality Service in Hospitality course teaches the concept of treating customers as guests and creating a "WOW" experience for them. We discuss how to develop and maintain a service culture, how to manage service encounters, and how to promote quality customer service. Real hotels, restaurants, and other business types found in the hospitality industry are included as case studies, giving the opportunity for reflection on hospitality concepts and principles.
  • Travel Agent and Hospitality Specialist Program

    In addition to learning how to match travelers with the right destinations and services that they desire, our Travel Agent and Hospitality Specialist program also includes detailed descriptions of the many facets of the Hospitality and Tourism sector. 
  • Travel Agent Specialist Program

    Our online Travel Agent Specialist program can help you better understand travel and tourism jobs while teaching you how to match travelers with the right destinations and services that they desire.  
  • Hospitality Sales & Marketing Specialist Program

    In today's competitive hospitality market, it is vital to have an understanding of sales and marketing. Our Hospitality Sales & Marketing Specialist program will focus on destination marketing along with other parts of tourism while drawing from the insights of leading sales executives to cover the hospitality sales profession. 
  • Event Planning Professional Program

    An event planner is, most simply, someone who organizes an event. Any time people meet for a purpose, whether it is for a wedding, a conference, or the grand opening of a new store, someone is needed to supervise all the details to guarantee the event happens and that it is a success.  Our Event Planning Professional program can help you become that person. 
  • Event Planning Entrepreneur Program

    The event planning business is not only growing, but it can be very profitable. If you have creativity, people skills and fantastic organization, an event planning business may be the career of your dreams. The two big obstacles are establishing your credentials and gaining clients. Our Event Planning Entrepreneur program can help you get started. 
  • Dining Room Business Management Program

    The Dining Room Business Management program is ideal for a student who wants a career in hospitality management with a focus on business. In addition to learning the service facets of the business, students will also learn about management matters that are essential to any organization and how to manage through relationship-building to bring out the very best in all employees. 
  • Travel Agent Geography

    A professional travel agent must match the traveler with the right destination and services this course helps you learn how to do that exact thing. Travel Agent Geography approaches geography from the travel industry perspective and is designed not just for travel agents but for all travel professionals. Among the highlights are detailed information on attractions, climate, lodging, and cultural patterns. Sample itineraries and profiles of typical visitors to each destination are also included in this course. 
  • Travel Agent and Tourism

    Are you interested in learning more about a travel agent career? Would you like to better understand travel and tourism jobs? Our Travel Agent and Tourism course can help you learn more about the daily life of a travel agent and take the first step in getting quality training.
  • Hospitality Sales and Marketing

    In today’s competitive hospitality market, understanding sales and marketing is essential to succeed in the hospitality business. Our Hospitality Sales and Marketing course provides an in-depth look at established marketing themes unique to the hospitality world. The content draws upon practical experiences and new trends related to customer relationship management, advertising, social media, and technology.